Play happy · Stay within limits · Stay safe

JayaCasino Responsible Gaming — keeping the fun from becoming a burden

Gaming at jayacasino is about fun, not pressure. We believe responsible gaming is a habit and a culture. That's why we give you all the tools you need to stay in control at all times.

⚠️ Please note: Gaming should never be seen as a source of income. It's for entertainment only. Never bet more than you can afford to lose.

jayacasino's Commitment

Benefits of setting a deposit limit

Self-exclusion options

Reality check reminder

Cooldown Period benefits

18+ age verification

What is Responsible Gaming

Gaming When it's entertainment

At jayacasino, we want every player to enjoy the game. Responsible gaming means keeping gaming in its proper place — it's entertainment, it's relaxation, it's a source of excitement. But it's never a substitute for income or a solution to financial problems.

Many people in Bangladesh enjoy online gaming — and most do so responsibly, with a set budget and fixed time. But in some cases, gaming can become a habit that negatively affects daily life. jayacasino is committed to preventing that.

That's why we've built a range of tools — from deposit limits to self-exclusion. Using these tools isn't a sign of weakness; it's a mark of smart gaming.

Responsible gaming isn't just a policy at jayacasino — it's part of our values. We want every player to enjoy gaming for the long term, stay healthy, and live well with their family.

Core principles

Gaming at jayacasino means playing within your means, on your own terms, purely for enjoyment.

Responsible gaming by the numbers

Maximum gaming session 90 minutes

Break recommendation Every hour

Bet limit 1–2% of income

Gaming days per week 3–4 days

Minimum age 18 years

Warning

Placing more bets to recover lost money ("chasing losses") is a dangerous pattern. If you notice this in yourself, take a break immediately.

Protection tools

Jayacasino's Responsible Gaming Tools

We put full control in your hands.

Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Once a limit is in place, jayacasino enforces it strictly.

Reality check

You'll receive automatic reminders at regular intervals — to let you know how long you've been playing and how much you've wagered.

Cooldown Period

Take a temporary break lasting anywhere from 24 hours to 6 weeks. During this period, you will not be able to log in or place bets.

Self-exclusion

Long-term self-exclusion from 6 months to 5 years. During this period, your account cannot be accessed under any circumstances.

Loss limit

Once you've lost a set amount, the session ends automatically — helping limit your financial losses.

Helpline

If you're experiencing a gaming problem, jayacasino's dedicated support team is always ready to help — without judgment.

How to use it

Tools Usage guide

Setting Deposit and Loss Limits

Log in to jayacasino
Go to Account Settings
Select the "Responsible Gaming" option
Set a daily/weekly/monthly limit
Confirm — the limit will take effect immediately

Good to know

Increasing a limit is not immediate — a 7-day cooling-off period applies. Decreasing a limit takes effect right away.

Self-exclusion process

Self-exclusion is the most powerful tool available — activating it will completely block access to your account for the chosen period.

Contact the support team or go to account settings
Choose a self-exclusion option
Select a duration (6 months – 5 years or permanent)
Verify your identity
Confirm — will take effect within 24 hours

Important

Do not attempt to open a new account during a self-exclusion period — this is a violation of the terms and conditions.

Know yourself

Healthy vs. Problem gambling

Stay aware of your own gaming habits.

Signs of healthy gaming

Play within a set budget
You can accept a loss without it affecting you
Spend time with family and friends
Stay focused on work or studies
Can stop playing whenever you want
View gaming as entertainment
Sleep and health stay on track
Manage your finances responsibly

Signs of problem gambling

Chasing losses with more bets
Lying about gaming
Hiding money from family to play
Work or studies are suffering
Unable to stop playing
Gaming with borrowed money
Sleep and eating are being disrupted
Feeling irritable and increasingly anxious

If you notice warning signs

If you notice any of the warning signs above in yourself — don't be afraid, don't be ashamed. Stop playing immediately and contact jayacasino support. We'll help you without judgment.

Assess yourself

These questions Ask yourself

Answer the following questions honestly. If more than 3 answers are "Yes", consider seeking help.

Have you ever argued with family or friends because of gaming?

Have you placed more bets to try to win back money you've lost?

Have you ever skipped sleep, meals, or work because of gaming?

Have you ever tried to stop gaming but couldn't?

Have you ever borrowed money or skipped important expenses to fund gaming?

Do you feel restless or irritable when you're not gaming?

Responsible gaming tips

This Stick to the habits

Set a budgetDecide how much you're willing to spend before you play. Once you've lost that amount, stop.

Set a time limitSet a time limit before each session. Use your phone alarm as a reminder.

Only play when you're in a good headspaceDon't play when you're angry, stressed, or dealing with a headache — it increases the risk of making poor decisions.

Stop after a winWalking away after a good win is the smartest move you can make.

Let the people close to you knowLet your family know you play — keeping it secret increases the risk of developing unhealthy habits.

FAQs

Responsible Gaming FAQ on

Yes. Upon self-exclusion, any remaining balance in your account will be returned to your registered payment method. Active bonus balances may not be refundable — please contact support for details.

Yes, decreasing your deposit limit takes effect immediately. However, increasing a limit is subject to a 7-day cooling-off period — this is in place for your protection.

A Cooldown Period is a temporary break (24 hours to 6 weeks). Your account reactivates automatically once the period ends. Self-Exclusion is long-term (6 months to permanent) and cannot be lifted by you alone.

Yes. If you believe a family member is struggling with a gaming addiction, please reach out to the jayacasino support team. We can offer guidance and, where necessary, assist with account-related matters.

When you activate Reality Check, a pop-up will appear on screen at set intervals (such as every 30 minutes or 1 hour), showing how long you've been playing and how much you've won or lost. You can then decide whether to continue or stop.

jayacasino enforces strict age verification. However, to restrict children's access on shared devices, use parental control software. Never share your jayacasino password with anyone — especially minors.